We are specialists in the repair of numerous makes and models, and we do fast, quality work on your vehicle. But it is our superior customer service that really sets us apart! It is important to us that you feel you and your car have received the thorough attention and care you deserve at every step of the repair process.
Part of our commitment to superior customer service is making things as easy and convenient as possible for you. We know that your car is integral to nearly every aspect of your life, and not being able to have access to it for even a short period of time can be a major inconvenience.
Here are some ways that we add to the customer service experience by making the repair process easier:
1. Same-Day Service
Getting you in and out on the same day is always our goal. We know that keeping your car even overnight can be a great big hassle, and your time is as valuable to us as it is to you. While we always focus on thorough, detail-oriented service rather than quick turnaround times, we do our best to make your time apart from your vehicle as short as possible.
We are not the shop where the phone rings and rings and no one answers! There is no convoluted phone system you have to navigate just to get a person on the line. We are always available to answer questions and keep you updated on the repair process. We won’t leave you hanging!
3. After – Hours Drop-offs
We know that your free time and the hours when something may go wrong with your car don’t always coincide with our shop hours. No problem! As long as the car is drivable, simply leave your car in an available parking spot as near to the shop as you can find. Make sure that the spot is legal and the meter is paid through 7 pm (parking is free downtown after 7 pm). Drop the keys in our Key Drop slot located near the west end of our building (see picture to the right). Call or email us asap to let us know which key is yours, where the car is located, your contact info, and a brief summary of what your car needs. We will bring the car into the shop before the meters start the next morning, and will give you a call as soon as we have an update on the status of your vehicle.
4. Complementary Shuttle Service/Transportation
Our shop is located at NW 5th & Everett in Downtown Portland. We offer complimentary shuttle service to and from your home or place of business (within 5 miles, though we can make exceptions — Please inquire!). We also use Lyft and Uber to coordinate comfortable and efficient transportation for our clients. If you are in need of a longer-term vehicle replacement, we partner with Dollar Rental Car, and recommend them highly.
At Everett Street Autoworks, we get the job done right and we make sure that your experience with us is as pleasant and convenient as possible.